In the event that we do not have your favorite fragrance. Please email customer service and supply us with the name of the product and size. Please tell us the price point you have purchased it for in the past. We will search our suppliers and obtain a purchase price below what you are accustomed to. We will email you the status of your request and update our product database. Your request will then be ready for purchase in our safe and secure website environment. customerservice@lushlifefragrances.com

Security and Privacy Guaranteed 

We are committed to your privacy and security. When you shop at lushlifefragrances.com your security and privacy is 100% guaranteed.Your personal information is used to process your order,and lushlifefragrances.com will not share or exchange online information that you provide us with a third party unless you provide prior consent.

You can shop at www.lushlifefragrances.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy  http://www.authorize.net/company/privacy/

www.lushlifefragrances.com is registered with the Authorize.Net Verified Merchant Seal program.

In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be canceled after they are placed.

Standard Ground within the Continental USA :

• All U.S. orders will be sent via UPS, or the most economical service available.

Most orders arrive within 5-7 business days depending upon your location.

We cannot accept items for return that have been opened or used.

Return Policy Orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order email customer service to obtain an authorization to send the unopened product back in its original sealed packaging. You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.

Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify UPS and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.

State laws require that we charge applicable sales tax on orders shipped to addresses in the State of New Jersey only. All orders outside of New Jersey will not be charged.

It truly is the little things that count. And once you find the perfect gift, we'll make sure every little thing is just right. Your gift will be presented in a white gift box tied with a grosgrain ribbon and red tissue paper inside. Optional gift box is available for $2.95 per gift.

We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices, and discounts set forth herein are subject to change without notice.